Your privacy and confidentiality are important to us. Please read this page to understand how we handle your information and what you can expect from our services.

Privacy Policy

1. Who we are

Centre For Mindful Counselling is a counselling centre located on Salunke Vihar Road, Wanowrie, Pune. We offer mental health counselling, couple counselling, and child, adolescent and student counselling, in person and online.

2. Information we collect

• Contact details such as your name, phone number and email address, when you contact us or book an appointment.

• Information you choose to share during an enquiry or session.

• Basic technical information about your visit to this website (such as browser type and pages visited), collected through cookies or analytics tools.
  

3. How we use your information

• To arrange, confirm and manage appointments.

• To provide counselling services.

• To respond to your enquiries.

• To improve our website and services.

We do not sell or rent your personal information to anyone.

4. Confidentiality

What you share in counselling is kept confidential. Confidentiality may be broken only in these situations:

• There is a serious risk of harm to you or to someone else.

• There is a suspected risk of abuse or harm to a child or a vulnerable person.

• We are required to disclose information by law or by a court order.

• You have given us written consent to share information (for example, with your doctor or another professional).

Wherever possible, we will inform you before sharing any information.

5. Clients under 18 years

For children and adolescents, parents or guardians will be involved in consent and in sharing general progress. We will try to protect the child’s privacy in sessions, and share only what is needed for the child’s wellbeing.

6. Couple sessions

In couple counselling, information shared by either partner during a session is part of the joint work. We do not keep secrets between partners, and we may ask for individual sessions where it is helpful.

7. Online sessions

• Sessions are not audio or video recorded by us.

• Please do not record sessions without the counsellor’s permission.

• Please join from a private place, and use a secure internet connection.
  

8. Records

We keep brief session notes and appointment records securely and only for as long as needed for professional and legal purposes. Only authorised staff can access them.

9. Data security

We take reasonable steps to protect your information from loss, misuse or unauthorised access. However, no method of online communication (including email, WhatsApp and the internet) is completely secure.

10. Cookies and third-party services

Our website may use cookies and third-party tools (such as analytics, WhatsApp or Google services). These tools have their own privacy policies. You can control cookies through your browser settings.

11. Your rights

You may ask us to access, correct or delete your personal information, or withdraw your consent, subject to professional and legal record-keeping requirements. To do this, contact us using the details below.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the updated date.


Terms & Conditions

1. Nature of services

Counselling offers a supportive space to understand and manage emotional difficulties. It does not replace medical diagnosis or treatment. If needed, we may recommend a specialist assessment (such as a psychiatrist) and work together with your doctor or other professionals, with your consent.

2. Emergency and crisis

This service does not provide emergency or crisis support. If you or someone you know is in immediate danger, please contact local emergency services or go to the nearest hospital.

3. Appointments

Appointments are arranged by contacting us. Please arrive or log in on time. Late arrival may reduce your session time, as we need to keep the next client’s appointment on schedule.

4. Fees and payment

Fees are shared before booking and are payable before each session. Fees are subject to change with prior notice.

5. Cancellation and rescheduling

Please inform us at least 24 hours before your appointment if you need to cancel or reschedule. Sessions cancelled late or missed without notice may be charged.

6. Client responsibilities

• Please share information honestly so that we can support you well.

• Please attend sessions free from the influence of alcohol or drugs.

• Please treat our staff and other clients with respect. We may end services if behaviour is abusive or unsafe.
  

7. Online sessions

Online sessions depend on your internet and device. If a session is disrupted because of technical problems, we will try to reconnect or reschedule.

8. No guarantee of results

Counselling is a collaborative process. Outcomes depend on many factors, and we cannot guarantee specific results.

9. Website content

Information on this website is for general awareness and is not a substitute for professional advice. Content on this website belongs to Centre For Mindful Counselling and may not be copied without permission.

10. Limitation of liability

Centre For Mindful Counselling is not responsible for any loss or damage arising from the use of this website or from decisions made based on its general content.

11. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in Pune, Maharashtra.

Contact Us

For any questions about this policy, or to make a privacy request:

Centre For Mindful Counselling
Salunke Vihar Road, Wanowrie, Pune
Phone: +91 7666937580
Email: centremindfulcounselling@gmail.com